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Please Contact Bron 0414 863 444 or Sales@tkoproducts.com.au with any questions/quotes Call usAll Freight quoted ONLINE is for COMMERCIAL addresses ONLY. For large orders with unload facilities – FORKLIFT for pallets – please contact us for residential delivery costs.

Refund & Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • All discrepancies or damage must be reported within 48 hours of receipt of order.
  • All returns must be within 5 days
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • 15% Re-stocking fee will apply for change of mind.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All Freight Costs incurred by us plus 15% Re-stocking fee will apply for change of mind.

Contact Us

If you have any questions on how to return your item to us, you can complete the contact form or please call us on 0414 863 444